Job Template: Tier 1 Helpdesk Analyst
- June 3, 2022
- Posted by: Selen Warner
- Category: Job Templates
Job Title – Location: Tier 1 Helpdesk Analyst – Location
Review of company’s solutions, target markets, values, work environment and benefits offered.
We are looking for a Tier 1 Helpdesk Analyst to join our team. This position’s main focus is to answer helpdesk phones and respond to helpdesk emails. Reliability and communication are key components to be successful in this role.
- Provide technical assistance and support to end-users for hardware, software, and systems via phone and email.
- Investigate and resolve computer software and hardware problems of users.
- Collaborate with technical and non-technical co-workers to research problems and find solutions.
- Create and escalate trouble tickets to Tier 2 Service Desk
- Reset or restore mainframe, LAN and User IDs and passwords through company’s systems
- X years of experience in a similar helpdesk role answering helpdesk phones and responding to helpdesk emails.
- X years of experience in escalating issues using a ticketing system
- Associate degree desired
Drawing from our database of job descriptions, we have created sample job description templates for marketing, technology and operations functions to help organizations attract and hire the right people to achieve goals. To review other job descriptions, please check out the job templates page.
“Stage 4 Solutions provides outstanding service with a great group of people. I have been in high tech Marketing for many years and I can say, Stage 4 Solutions’ ability to understand our needs, collaborate with our teams, provide constant support to our organization is an understatement. They are a true partner, who provides guidance, support, and talented marketing resources to our organization.”
“Stage 4 Solutions is the exception when it comes to partnering with a professional marketing consulting and interim staffing company. Stage 4 Solutions are an outstanding team who are extremely reliable, flexible to our requests, and go above and beyond, understanding our business needs are met while always coming through for us. I trust them and have peace of mind they are an extension of our team.”
“Stage 4 Solutions has given me the agility to scale my team with turnkey talent. Their deep bench of experienced business and technical experts are an invaluable asset and I would strongly recommend them to any organization.”
“Stage 4 Solutions has been a valuable resource in finding the right talent for high-tech marketing. I have relied on Stage 4 Solutions to find a place for myself as well as adding skilled help in my marketing team. The team at Stage 4 Solutions have their finger on the pulse of Silicon Valley and a great portfolio of proven skills to draw upon.”
“Stage 4 Solutions has been a great staffing partner for me as a high tech leader. They quickly understood my need for a cross functional customer success professional – a new role in my team – and delivered several strong candidates, quickly. Niti managed the interviews seamlessly and we got a wonderful team member to join. After a few months, he had worked out so well that we converted him to an FTE. Stage 4 Solutions is a pleasure to work with!”
“Stage 4 Solutions has been my preferred partner for many years and across multiple companies – NetApp, EMC and now Riverbed Technology. Niti and team take time to understand my business and what it takes to fill the gaps in my team to achieve goals. Whether I have a project, contract, or contract to perm need, I trust Stage 4 Solutions to deliver highly qualified product and solutions marketing resources – quickly and within my budget. With their large network of marketing professionals they are a one-stop partner for flexible marketing resources.”
“Stage 4 Solutions really strives to find the right person that fits the role but, more importantly, works with us after placement to be sure that everyone is working optimally and that everyone is satisfied.”
“I’ve worked with Stage4Solutions for over 10 years across multiple companies. They have consistently delivered top talent for the roles I’ve needed. Their candidates come in ready to go and add immediate value to critical projects.”
“I depend on Stage 4 Solutions to bring in the right resources, at the right time, across my team. They have supported us with product marketing, demand generation and vertical marketing roles. They really understand my needs and respond very quickly to meet and even exceed my expectations. The entire team is a pleasure to work with.”
“Stage 4 Solutions has been my ‘on-demand’ marketing resources partner for years. Their collaborative approach to marketing consulting projects means strategy, goals and operationalization is clearly defined and optimizes success. And, being able to scale-up and scale-down marketing resources helps me to maximize my budget and bring in talent when and where it’s needed most. Stage 4 Solutions is a trusted turnkey solution for me.”